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Davstar
Security is dedicated to providing you with the highest quality
service. You may
return any item in original condition within 30 days of
purchase for a refund of purchase price less a 20% restocking
fee. Shipping charges are non-refundable.
All products come with
full manufacturers warranty. Product registration & warranty
information is included with each product. It is the customers
responsibility to complete and return product warranty
information to the manufacturer. In addition, we guarantee
replacement or repair (our discretion) of items due to
manufacturers defects for 30 days from original purchase
date. All
sales are final after 30 days.
Returning
a Purchased Item:
You must
have a RMA# to return any item.
To obtain a RMA send an email to returns@davstarsecurity.com
include your Name,
Invoice Number and reason for return.
Carefully
repackage the item to be returned.
Include in the package with the item the following:
·
A copy of your
original invoice, with the RMA# written on the back.
·
Also give a brief
explanation of why you are returning the item. (Ex. damaged in
shipment, wrong item, item not as expected, item does not work
properly – please explain the malfunction, changed mind, etc.)
·
Make sure we have
your name, address and a daytime phone number in the event we
need to contact you.
Send
the package prepaid and insured (retain your shipping receipt)
to the following address:
Customer Returns
RMA # (insert your RMA here)
Davstar Security
5234 Hodgesville Road
Dothan, AL 36301
Please note – the RMA# must be clearly
visible on the outside of the package.
All packages that do not display the RMA will be
refused and sent back to the sender at the sender’s expense.
Processing of Returns:
Please
allow 14 business days from the day you return your package for
us to process your refund, replacement, or repair.
Shipping Charges:
Return
shipping charges are the responsibility of the customer.
Original shipping charges are nonrefundable.
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